French Insurance Federation (FFA)

French Insurance Federation (FFA)

With the increased digitalization of the insurance industry, the Insurance Digital Skills Certificate (Certificat Digital Assurance) seeks to give employees the core skills they need to fulfil their tasks. Crafted by a joint working group of the French Insurance Federation (FFA) branch, it certifies the skills acquired by insurance employees in the following areas: “integrating the digitisation of activities and the contributions of digital tools in professional practice” and “mastering the tools of the connected workstation”.

A 2-hour on-line test is needed to certify if the employee has the skills required. Employees who did not make the requirements to obtain the certificate and need to acquire additional skills will be proposed specific training and support, directly by their companies or from the list of trainings offered at the branch level.

The CDA is totally free for the employees. Its implementation has been financed by OPCABAIA (the approved joint body for the collection of training funds for banks, insurance companies and mutual companies, general insurance agents and support service companies).

As a pledge to the Coalition, FFA is committed to make available to all its members the access to the Digital skills certificate test, aiming to provide 146,200 employees in the insurance societies in France with a Digital Skills certificate by the end of 2020.

Last update: 17/04/2018
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Pledge Category

Digital skills for labour force

Pledge's geographical scope

Time period

Start date: 01/01/2018
End date: 31/12/2020

Other Pledge details

Local/National scope: National
Public Funding: NO
FFA didn’t receive public funding for the implementation of the pledge.

French Insurance Federation (FFA)

The French Insurance Federation (FFA) represents 280 insurance and reinsurance companies operating in France, covering over 99% of the market. The Federation has several missions such as representing the interests of insurance industry on social and economic matters. In this context, the Federation was asked by the Joint Committee on Professional and Occupational Training and Employment of our Branch (CPNFPE) to apply to become a member of the Coalition.

Qualitative Impact

The expected impact is to conduct all employees insurance sector to have the same common base in Digital skills needed to work in the insurance sector.

1) To adapt professional practices to the digitization process and to take advantage of digital tools: This part of the test helps to identify several types of skills:
• How to use professional skills in a digital environment;
• How to communicate with different types of tools;
• How to help someone else to use the company’s digital tools;
• How to use the company’s digital tools in a responsible way;
• How to use and manage professional digital documentation.

2) To master a digital workstation: Competences tested here are linked to the use of computers and of mobile digital tools. They also deal with doing research on the Internet and using collaborative tools.

The CDA represents a significant advantage for insurance employees as it guarantees the acquisition of core skills needed to fulfill their tasks in a digital environment.

Moreover, the CDA also represents a substantial benefit for employers as it allows them to identify digital skills which have been mastered by their employees and those which should be reinforced. In that case, trainings can be organised and paid by the employers, as part of their professional training policies.

Quantitative Impact

Indicator Description Target Status
Certifications delivered Between now and 2020, the 146,200 employees in the insurance societies are concerned 146 N/A

Pledge progress

Evidence about progress

No evidence available about the progress.


Milestone name Completion date Status
Updating questions that would have become outdated; Statistical monitoring including follow-up of the number of CDA delivered (12740 CDA already issued) 31/12/2018
Updating questions that would have become outdated; Statistical monitoring including follow-up of the number of CDA delivered (12740 CDA already issued) 31/12/2019
Certification of the 146,200 employees in the insurance sector 31/12/2020